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05 Aprile 2020

Shipping & Returns/Refunds

Jammers Pro offers two shipping methods. Our customers can choose between DHL or UPS. We strongly recommend DHL because of the faster and more reliable service offered by the courier.

We do not offer free shipping. Shipping cost is not included in the price of the order. You can check the freight fee of your order during checkout. Every product displayed on our website is tax free, because our company is incorporated in Dubai Free Zone.

Delivery time

Please, allow us up to 3 working days to provision your order. Mostly, we ship the product in 1-2 business days from the date of payment. After processing time is completed, we require that you kindly allow us 3-5 business days for your order to be delivered to the address mentioned during checkout. Usually, it takes 4 business days for DHL to complete the delivery process.

As for customized orders, lead time varies between 3-5 business days depending on the amount of units ordered. Delivery time, on the other hand, will pretty much be the same as for oher regular orders.

You can check the status of your order at any time by signing in to your account. In case your order has already been provisioned, you may find its tracking number. You shall get an email notification from us when your order has been shipped.

If you live in the countryside, it may take from 1 to 2 additional business days for delivery.

Refunds & Returns

We do not accept returns for credit. We offer assistance to the customer for a year from the date of delivery. In case of your product´s malfunction beyond the 1-year warranty we offer, you may contact us through the contact form on top right corner of every page on our website and we will try to sort things out in the most convenient way for you and us.

As for returns, we only accept the replacement or repair of a product due to non - physical damages caused by the user. We are not to be held responsible for such cause. And we will be able to tell the cause of the device malfunction when in our hands. Therefore, we kindly ask you not to try to trick us. Thanks.

In case of malfunction, you must send us the product via an express courier that also provides a tracking number/waybill. So that, we know exactly where the product is at every stage. Returns must be sent to our warehouse, which is not the address shown in every page footer of the website. You may contact us through our contact form and we will send you the address of our warehouse.

Shipping cost of the returned product is customer´s responsibility. In the same way, we will return the repaired or replaced equipment at our cost. You shall receive its tracking number when the product has been dispatched.

Please, allow us from 2 to 4 weeks for the whole process to be completed. Although, it often takes less.

Please, do not hesitate to contact us for any further information. Thank you.
Shipping & Refunds/Returns Info Request
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Privacy Policy
Privacy Policy
Jammers Pro Privacy Policy

The Website

At Jammers Pro, We respect the privacy of every individual who visits our website.

Jammers Pro and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UAE national laws and requirements for user privacy.

When you visit certain areas of our website we may ask you for information about yourself. We may need to know your name and email address to provide you with information or to reply to your queries. We will not collect any personal information about you without your consent. Never, Ever.

Other than as set out in this privacy statement, we will not disclose information about you to any third party without your permission.

We take our client´s privacy very seriously around here.

Contact & Communication

Users contacting Jammers Pro and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Every page on our website is in https, which means our website is completely encrypted and your connection is authenticated using strong algorithms RSA and AES 128.

Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Jammers Pro and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from us a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are never passed on to any third parties.

Use of Cookies

We use cookies to better the user´s experience while visiting the website. Where applicable, Jammers Pro uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user´s computer/device.

Cookies are small files saved to the user´s computers hard drive that track, save and store information about the user´s interactions and usage of the website. This allows the website, through its servers to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

We use tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer´s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read our cookie policy here for further information [https://www.jammerspro.com/Cookies-Policy.htm].

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